FOR IMMEDIATE EMERGENCY IT SUPPORT SERVICES, CALL US NOW AT: 1-877-602-6662

MITProfessionals provides a comprehensive range of Emergency IT support services tailored specifically to support your computer or server network emergency.

We employ top-tier computer technicians, trained in getting your network back up and running using industry best practices. With ongoing training in various computer network disaster scenarios, our computer technicians can quckly remote in and offer up possible solutions.

Mitprofessionals Emergency IT Support services offers emergency access to our Help Desk to any non-MITProfessionals clients who require urgent assistance. Working on a simple non-contracted payment basis, the service is available for a minimum of one hour (Remote Assistance only) or two hours (On-Site), with time there after charged at a simple hourly rate. Should your problem require an on-site visit a one-time travel charge is applied.

About Our Remote Assistance Software
TeamViewer includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards. The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream.

In addition to the PartnerID TeamViewer generates a session password that changes with every software start to provide additional security against unauthorized access to a remote system. Security relevant functions like file transfer require additional, manual confirmation of the remote partner. Also it is not possible to invisibly control a computer. For data protection reasons the person sitting on the remote computer has to be able to detect when someone is accessing the machine.

Important Note:
Remote support can only take place if your clinic has internet connectivity. In the event that your clinic has no connectivity to the internet, support will take place over the phone. If internet connectivity is restored, then the remote assistance software can be used. In the case where internet connectivity cannot be restored and phone support is unsuccessful at resolving the issues, an onsite technician will be dispatched to attempt to resolve all issues.

Remote Assistance Software Installation Instructions