Medical Information Technology Professionals provides IT support for small medical offices across Hamilton, including walk-in and family clinics, optometrists and physiotherapy practices. We cover managed IT and help desk, EMR and practice software support, nightly encrypted backup stored in Canada with tested restores, and security training. Remote and on-site support from $49.95/mo, month-to-month.
IT that keeps a busy clinic day on schedule
A Hamilton walk-in can see dozens of patients before lunch. Check-in, charting, e-prescribing, faxes and billing all run through the same handful of PCs and the internet connection. When one of those stalls, the waiting room fills up. We monitor every computer and the network so most problems are fixed before the front desk notices.
Older buildings downtown often have tired wiring and patchy Wi-Fi. We check cabling and coverage early, because many 'slow computer' complaints turn out to be network problems.
What Hamilton clinics usually ask us for
Most requests fall into a few groups:
- Remote help desk for reception, exam-room and treatment-room PCs, with on-site visits when hardware needs hands
- Help when the EMR or practice software is slow or won't open, coordinated with your software vendor
- Nightly, encrypted backup stored in Canada, with restores we actually test
- Printer, scanner and fax setup for requisitions and referrals
- Phishing awareness training for staff who handle email all day
Optometry and physio practices on the Mountain
Optometry clinics depend on more than a reception PC: retinal cameras, OCT units and autorefractors often push images to a dedicated workstation, and that link breaks quietly after Windows updates. We keep a record of which device talks to which computer, so we can restore the connection quickly and coordinate with the equipment vendor when the fault is on their side.
Physiotherapy clinics on the Mountain and in Stoney Creek tend to work from laptops and tablets that move between treatment rooms. We make sure those devices are encrypted, sign in with their own accounts and lock automatically, so a laptop left on a plinth is not an open door to patient files.
Pricing
Plans start at $49.95 per month, with our Standard plan at $89.95 per month. Cloud backup is $89.95 per clinic, and project work outside the plan is billed at $150 per hour. Everything is month-to-month.
Not sure what you need? Start with a free IT assessment and a plain-language summary of priorities.