A VoIP phone system for a medical office runs phones over the internet with auto attendants, call queues for reception, voicemail to email and after-hours forwarding, usually keeping existing numbers. Medical Information Technology Professionals installs and supports VoIP for small clinics in Ontario.
Moving from an old phone system
Many clinics still run an older on-site phone system with a support contract nobody remembers signing. We review your current lines, contracts and call flows, plan the number transfer, and switch over outside clinic hours so patients never hit a dead line. Staff get a short walkthrough of transferring calls, checking voicemail and changing the after-hours message, and we document the setup so changes later are quick.
Privacy on the phone
Voicemail can contain patient details. We set up voicemail-to-email only for the staff who need it, protect mailboxes with sign-in, and make sure call recordings, if you use them, are stored and kept according to your clinic's policies.
Phones built for a clinic front desk
A clinic phone system has to handle bursts of calls at opening time, route callers to booking, billing or a practitioner, and give clear after-hours messages. Cloud VoIP does this without an old phone box in the closet. We set up auto attendants, call queues, ring groups and voicemail to email, and we can usually keep your existing numbers.
What we set up
- Auto attendant with clinic hours and holiday messages
- Call queues so reception lines don't send callers to voicemail too early
- Voicemail delivered to email for the right staff
- Desk phones, headsets or softphone apps for practitioners
- Number transfer from your current provider
Network quality matters
Choppy calls are usually a network problem. We check your internet connection and configure the firewall so voice traffic gets priority over large downloads and updates. For clinics with unreliable internet, a backup connection or call forwarding to mobiles keeps the phones answering.
Features clinics use most
- Auto attendant and call routing
- Call queues for reception
- Voicemail to email
- After-hours forwarding
- Keeping your existing numbers