EMR and practice software support covers the workstations, servers, network, printers, user access and updates an EMR or practice system depends on. Medical Information Technology Professionals keeps those running for small clinics and coordinates with the software vendor for issues inside the program.
What we look after
- Workstation and server performance
- Network and remote access
- User accounts and access
- Printers, scanners and label printers
- Update planning with your vendor
Faster help when the EMR stalls
Because we already know your workstations, network and vendor contacts, a call about the EMR starts with facts instead of guesswork. We can tell the vendor which computers are affected, what changed recently and whether the internet is healthy, which shortens their troubleshooting and gets your staff back to charting sooner.
Most EMR problems start outside the EMR
When OSCAR, Accuro, TELUS PS Suite or another EMR is slow or won't sign in, the cause is often the workstation, the Wi-Fi, the internet connection or a recent Windows update. We check those first, quickly, so your vendor's support line only hears about problems that are really theirs.
We name these systems only to show the kind of environments we work in. Vendors provide support for their own software, and we coordinate with them rather than replace them.
What we look after
- Workstation performance, updates and browser or client settings
- Network, Wi-Fi and internet reliability for cloud-hosted EMRs
- On-site servers for locally installed systems, including disk space and update schedules
- Scanner, printer and fax integration for requisitions and incoming documents
- User accounts, sign-in and multi-factor setup
- Backups of local EMR data where it is stored in the clinic
Changing EMRs
Switching systems is a big project. We prepare the hardware and network, make sure local data is backed up before migration, and work with both vendors on timing so the clinic isn't left without records.
Working with your vendor
Your software vendor supports the program itself; we handle the IT around it and open and follow up vendor tickets for you.